What information do we collect?
We collect your personal information to provide you the requested products & services. Such information may include your name, address, contact number, appliance details including a description of the fault(s) and our engineers’ findings. We may also collect non-personal information that is not personally identifiable. We collect such information to analyze trends, administer the site, or track user’s movements around our website.
We will also record information relating to any communication we have with you. Your personal information is stored to provide you personalized services according to your needs & preferences.
We will disclose your information to authorized third-party providers if they’re providing services on our behalf. We may also disclose your personal information where such disclosure is required to comply with the legal obligations.
How do we use your personal information?
We may use your personal information to perform our contract with you and provide the requested services. We may send you marketing communications to update you about our product or services that might benefit you. We may also use your personal details to contact you about the research purposes to know your views on the recent interaction with us.
How do we keep your information secure?
We are concerned about the safety and security of your personal information. We have put in place appropriate physical and technical measures to safeguard your personal information. All information held by us is stored on our own servers. Additionally, we limit access to your personal details. The employees, agents, or third parties will use your information on our instructions maintaining full confidentiality.
How long do we keep your information?
We retain your personal information for as long as we require it to fulfill the purpose for which it was collected or as long as required by the law. When your information won’t be required for the purpose for which it was collected or as required by the law, we’ll delete it.
Accessing your personal information and other rights
We’ll collect, store and retain your information in accordance with UK protection laws. If you want to view your personal information, you can request a copy of it. Also, if you want to update your information, you can ask it to update it. If you don’t want the processing of your information, you can ask us to delete it. If you wish to exercise your rights, you can send us an email.
If you have any questions, you can send us an email or give us a call anytime.